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Office
Hours
Our
office is open from 8:00 a.m. to 5:00 p.m. Monday through Friday.
We are available daily to schedule appointments by phone from
8:30 a.m. to 4:30 p.m. We are closed on New Years Day, Memorial
Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Telephone (757) 253-0603
Appointments
We
will attempt to schedule all appointments according to the patient's
needs. Some insurance plans require a referral by the primary
care provider before appointments are made. We will do our best
to follow these requirements but it is the responsibility of the
patient to know the requirements of their particular plan. A parent
or legal guardian must accompany anyone under the age of 18 at
the time of their appointment.
Due
to the nature of our specialty there may be emergency appointments
that can lead to unscheduled delays. We will keep you informed
of delays and reschedule appointments as necessary.
What
to Bring to Your Appointment
- Current
insurance information and cards
- Co-pay
and deductibles payments
- Any
insurance required referral number
- A
list of medications you are currently taking
- Any
recent medical records and/or x-rays from other physicians pertaining
to the problem.
- Referral
Form from Primary Care Provider (PCP) if necessary
Medical
Questions & Emergencies
If
you have medical questions, problems or special needs you are
encouraged to call the office at (757) 253-0603 during regular
hours. If you have an emergency after hours, our regular office
phone number will be answered by our answering service. The answering
service will contact the doctor on call, and they will respond
to your emergency.
Please
do not call after regular hours to discuss prescriptions, insurance,
or non-urgent questions. Calls after regular business hours should
be on an emergency basis only.
Prescriptions
and Renewals
Prescriptions
and renewals of prescriptions should be completed during a regular
office visit. Renewal prescriptions can be handled over the telephone
during regular office hours when the patient's chart and information
are available to the physicians and staff. Providing prescriptions
and renewal prescriptions over the phone after hours is discouraged
because medical records are not available and therefore these
requests will only be honored under extreme circumstances.
Insurance
/ Financial Procedures
It
is the responsibility of the patient to pay for medical treatment.
Insurance is filed as a courtesy to patients. Payment is due at
the time of service; however, no one will be denied urgent care
due to inability to pay. This office participates in most health
insurance plans. Please ask for information regarding your coverage.
As
a convenience to our patients, we will file all insurance claims,
primary and supplementary using our computer system. Patients,
insurance companies and doctor's offices can make mistakes and
it requires the assistance of all three parties to make the process
go smoothly. We process over-payment refunds on a monthly basis.
An
Explanation of Fracture Charges
The
charge for the diagnosis and treatment of your fracture is called
a global fee. A global fee is a one-time charge that covers the
physician's office visits (after the first one) for the entire
period of time usually required to finish the treatment.
The
global fee is the standard method in the healthcare industry to
charge for fractures. It is endorsed by the American Academy of
Orthopedic Surgeons and the American Medical Association, and
it is recognized by Medicare, Medicaid, Worker's Compensation,
Blue Cross/Blue Shield and all commercial insurances. These payers
and insurance companies seldom pay the entire global fee, however.
The patient usually has a significant balance to pay.
This
global fee will be charged to you ON THE FIRST DAY YOU SEE THE
ORTHOPEDIST, so the first statement from our office may show an
office visit charge plus this global charge. Remember that this
charge is intended to cover all the physician's fees for the normal
duration of the treatment -- so think of it as the charge for
several office visits.
We
hope your fracture treatment follows a short, uncomplicated course.
However, complications are always possible with even the simplest
fracture, and such complications may require an additional charge.
The initial cast is included in the global fee. X-rays, additional
casts or splints and other supplies are NOT included in this global
fee, so they also generate an additional charge.
Please
don't hesitate to ask questions about the global fee method in
general or your bill in particular by calling (757) 253-0603 (8:30
a.m. to 4:30 p.m., M-F) and asking for the business office. Of
course, questions about your injury or your treatment should be
directed to the physician, Physician Assistant or Medical Assistant;
call the same number, identify yourself as a patient under active
care, and ask for the nurses' station.
Delinquent
Accounts
We
realize that medical care can be quite expensive and that patients
are frequently out of work due to their injury or illness. If
you anticipate financial hardship, please discuss it with our
accounting staff to make appropriate arrangements. When no payment
is made on the account after 60 days, it is considered delinquent
and special attempts to contact the responsible party will be
made by telephone and mail. If no attempt is made by the patient
or responsible party to settle the account after 90 days, the
account will be given to our collection attorney. The patient
will then be responsible for collection fees and risk damaging
their credit status.
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New address effective May 15, 2006
Virginia Orthopedics & Sports Medicine, P.C.
5335 Discovery Park Blvd,
Williamsburg, VA 23188 (located in New Town)
(757) 253-0603 | Fax (757) 645-2701 | Toll Free 1-800-267-8676
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